Frequently Asked Questions

Q: How does PayPal work?  Do I need to set up an account?
A: Presently, PayPal is our preferred on-line payment method for purchases made on this website.  Opening an account is simple - all you need is an email address and a bank account or credit card, and you can open your account at the time of your first purchase.  PayPal accepts all major credit cards, including Visa, MasterCard, American Express, and Discover.
Click on the logo for more information about setting up an account:
Open a PayPal Account!
Q: When can I expect my order?
A: Our standard turn around time for custom orders is one week (5 business days plus shipping time).  You will receive an email notification when your order has been shipped.  You will then be able to use your UPS tracking number to track your shipment.
Q: Why do I have to register?
A: Registration allows us to set up your account and collect all the information we need to process an order.  Once registered, we can expedite the check-out process since we already have the necessary information.
Q: What is your Privacy Policy?
A: Information is collected at the time of a sale in order to complete the sale and deliver our products.  Customer lists are not not sold or distributed to third parties. We do use e-mail to distribute product information and promotional activities directly associated with our website.  Please contact us if you do not want receive promotional/information related e-mails.
Q: What method of payment do you accept?
A: At this time, we are only accepting PayPal payments.
Q: What is your Return Policy?
A: We have a 100% satisfaction guarantee!  If our product is found to be defective due to workmanship or processing errors contact us and we will provide a prompt refund and pay all return shipping charges.  If you would like to exchange the product due to non-workmanship type issues (i.e. wrong size), simply return the product in the original shipping package and we will promptly provide you a refund or exchange.